Shipping policy
At Couch Koala, we aim to keep delivery simple, reliable and hassle-free.
We offer free shipping on all orders to Australia and New Zealand.
Order Processing
Orders are usually processed within 1–3 business days before dispatch.
Once your order has been processed, you’ll receive a shipping confirmation email with tracking details where available.
Estimated Delivery Times
Once dispatched, estimated delivery times are:
| Location | Estimated Delivery Time |
|---|---|
| Australia | 4–14 business days |
| New Zealand | 4–11 business days |
Delivery times are estimates only. Delays may occasionally occur due to courier networks, public holidays, customs processing, high order volumes or circumstances outside our control.
Lost or Damaged Orders
If your order is lost or damaged in transit, please contact us and we’ll help resolve the issue.
Customs, Duties & Taxes
Any customs duties, taxes or import charges that may apply are the responsibility of the customer.
Incorrect Shipping Details
Please make sure your shipping information is correct before completing your order.
If you notice an error after ordering, contact us as soon as possible. Once your order has been dispatched, we may not be able to change the delivery address.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us and we’ll investigate with the shipping carrier.
Contact Us
If you have any questions about shipping or your order, contact us at:
